We at Awesome Site 2010 strive to ensure that every customer is completely Satisfied with every purchase. With many items on our site available only by download, upon payment confirmation, you will be directed to a download page as well as receive a confirmation email within 24 hours of your purchase with a link to your download to double ensure you recieved your products. For products ordered via affiliate companies, these items will be shipped to you directly from the company, your payment confirmation will display further information regarding expected ship time from that company. All non downloadable items on the site that are not an affiliate item (Usually Marked by a star image) will be shipped within 2-3 Business days (weekends and Holidays excluded).
Should you have any problems with an item bought here on the Awesome Site 2010, which is not from an affiliate Company, please contact us immediately at: Awesome Site Customer Support Please be sure to include your name, address, phone #, Product ordered, date product was received and description of complaint. All customer support claims are handled in the order they are received, we strive to handle claims as quickly as possible, which is usually within 24 hours.
Refund Policy at Awesome Site 2010:
1) Absolutely no refunds on products delivered via download. We personally check each downloadable product prior to addition to the site for functionallity; in the event the product fails for some reason to function properly for you, we will replace with another downloadable product of your choice of equal value.
2) Any Product purchased and shipped from Awesome Site 2010 which upon receipt of product is found to be defective or for any reason not what you expected; a full refund less 5% restock fee will given if purchaser contacts Customer Support within 7 days of receipt of the product.
3) For products purchased via affiliate companies throught the Awesome Site 2010 website, please contact customer support at the affiliate company the item was purchased from.
Thank You for allowing Awesome Site 2010 to be your choice for your online shopping needs.